FAQ: Returns + Exchanges
If you have received a faulty item from Seabrooke, we deeply apologise for the inconvenience caused. Our dedicated customer service team is here to assist you in resolving this matter promptly and efficiently. Before returning the item, we kindly request that you contact our friendly team on jess@seabrooke.sb, for guidance on the returns process and to discuss expected timeframes for a replacement or refund. To expedite the resolution, we kindly ask that you provide a photograph of the faulty item within 7 days.
Returns:
At Seabrooke, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free returns policy.
To initiate a return, please contact our customer service team within 14 days of receiving your order. Our friendly team will guide you through the returns process and provide you with all the necessary instructions. Please note that returns must be in their original condition, unworn, and packaging intact.
For hygiene reasons, we are unable to accept returns or exchanges on earrings. We appreciate your understanding in this matter.
Once we receive your returned item and it meets our return policy criteria, we will process your refund promptly. Please allow a reasonable time for the refund to reflect in your original payment method.
Please note that any shipping fees associated with the original order are non-refundable, and you will be responsible for the return shipping costs unless the item received was damaged or faulty.
If you have any further questions or require assistance with your return, please don't hesitate to contact our customer service team. We are here to ensure your shopping experience with Seabrooke is nothing short of exceptional.
Sale Items:
For sale items 30% off and above we are only able to accept returns for a store credit.